Customer Service Tips for Your Website

Another blogger has done a very nice job providing customer service tips for your website as part of a larger blog on customers service tips. Here are her suggestions.

Website Tricks

Make sure your website is user-friendly and attractive otherwise your future clients will leave you for someone sleeker and more organized.

23. Update your blog: Your business blog keeps customers in the know about upcoming projects and the daily grind at your office. Use this guide to ensure maximum blog usability.
24. Create a simple navigation system: Designing a clear, simple navigation system will help customers find out information about your company easily and quickly.
25. Write an “about” page: Don’t forget to publish a short bio about yourself and the history of the company. Your new customers will want to do a background check before they enlist your services, and it’s best if they hear the truth from you.
26. Link with CSS: The website NetMechanic.com encourages Web designers to set up their links with CSS. Follow the tutorial to find out how.
27. Make searching for information easy: Include a search box that allows visitors to search for information and archives on your site easily.
28. Give customers access to their own account information: Let your customers have secure, online access to their account information, including billing statements, deadlines, services requested and more.
29. Set up 24/7 support: A live chat software program will give customers online support anytime they need it.
30. Link your homepage to your logo: This tip isn’t just about website usability: any action you can take to promote your logo is a smart move.
31. Advertise security: If you want customers to buy products from your website, you need to convince them that your site is secure.
32. Encourage feedback: Set up a feedback form on your site to let your customers know you care what they think and are dedicated to making improvements.

To see more of the 100 tips click http://www.businesscreditcards.com/bootstrapper/100-tiny-tips-to-create-and-maintain-loyal-customers/

To be continued, your comments are welcomed...